Two years ago, we acquired Jigsaw Finance. In that time, we’ve quadrupled deal volumes, doubled our team, and modernised every part of the business. But the real story isn’t just about growth. It’s about why dealers across the UK are choosing us as their finance partner, and why we believe service, trust, and flexibility matter more today than ever before.
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A Heritage Worth Building On
Jigsaw Finance has been part of the UK motor trade since 2000. For twenty-five years it built a reputation for trust, reliability, and a human approach to vehicle finance. When we (James Weir and Alex Hurst) were given the opportunity to acquire the business, it felt like the natural next step in our careers.
Both of us had worked in senior roles at a large finance broker. We knew what dealers were frustrated by, and we knew the difference Jigsaw could make. The business already had its own in-house CRM system, long-standing lender relationships, and a team of people who had spent years serving dealers with care. It was the ideal platform to take forward.
What Dealers Told Us They Needed
Spend time in any dealership and you’ll hear the same complaints about finance:
It takes too long to get an approval. The process is inflexible, if the computer says no, that’s the end of it. We never speak to the same person twice.
Dealers told us they wanted something different. They wanted personal service, not call-centre frustration. They wanted faster, fairer decisions that wouldn’t risk losing a sale. They wanted a finance broker who understood their business and had the technology to keep up with it.
That feedback has shaped everything we’ve done since 2023.
A Lending Panel That Delivers Approvals
One of our first priorities was to expand and strengthen Jigsaw’s lending panel. Today we work with over thirty funders, covering prime, near-prime, non-prime and business customers. That breadth means we can support dealers in almost every scenario: a family car on PCP, a prestige SUV on HP, a used van for a local tradesperson, or even a motorhome or caravan for a leisure buyer. We also support commercial vehicle finance and asset finance, areas where many brokers fall short.
What sets us apart is flexibility. One of our funders has no vehicle criteria at all – they lend purely on the customer profile. Others provide market-leading residual values, which make PCP finance more attractive and competitive for dealers. With several exclusive lenders on our panel, dealers gain access to funding that simply isn’t accessible elsewhere.
The outcome for dealers is simple: more approvals, fewer rejections, and the ability to say yes to more customers.
Technology Designed Around Dealers
Many brokers rely on rigid, third-party platforms that force both dealers and customers into one-size-fits-all processes. Jigsaw is different. With Artis, our in-house CRM system, we can adapt around the needs of dealers.
- We’re fully integrated with funders via API, meaning decisions come back fast.
- We connect with platforms like Codeweavers and Auto Convert, so applications slot seamlessly into existing dealer systems.
- Our “easy apply” function allows dealers to pass us a customer in seconds, we take it from there.
This isn’t just about convenience. Faster approvals and smoother processes mean higher conversion rates and less time wasted chasing paperwork. Dealers can spend more time selling cars, and less time wrestling with finance systems. And while technology keeps things efficient, every deal is also reviewed by a real person. That human oversight ensures no opportunity is lost because of an automated decline. It’s technology and expertise working together.
Service That Feels Personal
For many dealers, the biggest change they notice with Jigsaw is how personal the service feels. Every dealer partner is assigned a dedicated account manager – one person who knows their business, their stock, and their way of working.
That consistency builds trust. Dealers aren’t passed around. They don’t need to explain themselves repeatedly. Instead, they know they’ve got a direct line to someone who understands the motor trade and is invested in their success. We’ve deliberately recruited people with genuine industry experience. Many of our team members have spent years working in dealerships, lenders, or other brokers. When a dealer calls, they’re not speaking to someone reading from a script, they’re speaking to a professional who understands their business.
Building a Culture Dealers Can Trust
Behind the growth, there’s another story: culture. We wanted Jigsaw Finance to be a place where people enjoyed working. That meant flexible working, remote roles, and trust in our team to do their jobs without micromanagement.
It’s paid off. We’ve grown from twenty-five to fifty people in just two years, attracting top talent from across the country. At Jigsaw, we strive to ensure our staff have freedom, balance, and a business they’re proud to represent.
That enthusiasm shines through in every conversation with dealers. And it’s one of the biggest reasons we’ve grown so quickly.
The Vision Ahead
We’re proud of the progress we’ve made. But growth is only valuable if it’s built on service, care, and trust. That’s why our vision is clear: to become the number one motor finance broker for UK dealers who want proper service and reliable outcomes.
Our new identity and strapline — Driven by Care, Built on Trust — isn’t just a line on our website. It’s a reflection of how we operate: care in the way we treat every dealer and customer, and trust that comes from 25 years of heritage in this industry.
Dealers don’t just want finance approvals. They want confidence that finance will help them close more deals, strengthen their customer experience, and deliver results without unnecessary obstacles. That’s the role we’re here to play.
Let’s Talk
We’d love to hear from you: what’s the biggest challenge you face with dealer finance today?
If you’re looking for a partner who can improve your approval rates, streamline your processes, and give you the personal service you deserve, it’s time to put Jigsaw to the test.